Placing an order
Four steps — Scope, Team, Review, Pay — and what each one decides.
Ordering is a four-step wizard. It asks what you want built, who should see it, gives you everything back to check, and takes payment last. You can leave and come back: nothing is ordered until you finish the final step.
The four steps
Scope
What we build. You choose the BIMIT setting, confirm the scan we are working from, and say which parts of the building are in and which are out — if there are areas you do not want modelled, this is where you say so. Scope is what drives the price, so it is also what the figure on the next screens is calculated from.
Team
Who sees it. Add the people who should have access to this project — your own colleagues, and anyone outside your organisation who needs the model when it lands. Doing it here means the deliverables are already in front of the right people the moment they exist, rather than being forwarded around afterwards. Access levels and what each one can do are in Sharing and access.
Review
Everything back in one place. The scope, the team, and the price, before any money moves. This is the point to change your mind cheaply — go back a step and the price updates with it.
Pay
The last step, and the one that actually places the order. Payment is taken in two stages rather than all at once — see How pricing works.
If you want the number before you commit to anything, stop at Review and ask for an estimate instead of paying.
Marking areas in and out of scope
Scope is not all-or-nothing. If part of a building should not be modelled — back of house, a tenancy you do not control, a floor that was scanned but is not yours — that belongs in the Scope step, at order time, not in a conversation after production. An area agreed in Scope is what we build to, and it is what the price is based on.
Once production has started, changing what is in scope means re-running work that has already been done. Getting it right in step one is the single biggest thing you can do to avoid a surprise at delivery.
After you submit
A submitted order is reviewed before it goes into production. That review happens within 24 hours.
Most orders clear it and move straight into production. If something about the scan means we cannot build what you asked for, the order is rejected rather than half-built — the reasons for that, and what happens to the money, are in Rejected projects.
From there the project runs on its own and you are told as it moves.
Related
| If you are asking about | Read |
|---|---|
| What it will cost | How pricing works |
| Getting a scan to us | Requesting BIMIT |
| Booking a scan instead | Requesting SCANIT |
| Stopping an order | Cancelling an order |
| An order running late | Delayed projects |
| Getting the files at the end | Downloads |
What happens, and what you are told, if an order runs past its date.