Cancel or change a project

Cancellation Window and Refund

• Cancellation Period: BIMIT provides End Users with a cancellation window of one (1) hour from the time of order placement.
• Refund Policy: If you cancel within this one-hour window, you should receive a 100% refund of the order amount.

Post Cancellation Window Fees

• Cancellation Fee: Should you decide to cancel after the one-hour window, a prorated cancellation fee will apply.
• Calculation: The fee is prorated to how far your order has progressed toward its delivery deadline — the further along production is, the larger the share of the order amount retained. Contact our support team before cancelling and we'll confirm the exact amount.

It's always our goal to be transparent and fair to our customers. If you have any concerns or questions regarding the cancellation policy or any other aspect of our service, please feel free to contact our support team for further assistance.