Import a point cloud from Matterport

Connect your Matterport account and pull a MatterPak point cloud straight into a BIMIT order, including unlocking a MatterPak without leaving IPX.

If your building is already scanned in Matterport, you don't need to download files and re-upload them. Connect your Matterport account once, then pull the MatterPak or E57 point cloud for any of your spaces straight into a BIMIT order. IPX handles the transfer.

Importing vs. embedding

This guide covers importing a point cloud for a BIMIT order. If you just want to embed a Matterport walkthrough on a location, add it as a Virtual Tour instead. See Upload Files to a Location.

Before you start

You need a Matterport account with model access to the spaces you want to import.
The connection is made once per organization. After anyone on your team connects, everyone with order permission can import.
You need permission to place orders. If the Matterport card in Settings shows Locked, the connector isn't enabled for your team yet. Contact IPX to turn it on.

Connect your Matterport account

Open Settings and find Integrations

Go to Settings → Integrations. The Matterport card shows its current status: Connected, Not connected, or Error.

Click Connect Matterport

Click Connect Matterport. You're sent to Matterport to sign in and authorize IPX to view and download your models. When you return, a confirmation appears: Matterport connected.

You can also connect mid-order

Not connected yet when you start a BIMIT request? The Matterport tile in the order wizard shows Connect and takes you through the same authorization, then brings you right back to your order.

Import a point cloud into a BIMIT order

Start a BIMIT order

In the left sidebar, under Services, click Get verified as-builts, then switch the service type to BIMIT. See How to Order a BIMIT Model for the full ordering guide.

Browse your Matterport spaces

In the point cloud upload step, look under Or import from a connector and click Browse on the Matterport tile. The Import from Matterport window lists your spaces with thumbnails and addresses, newest first. Search by name or address to narrow the list.

Check which add-ons are ready

Each space can offer two add-ons: the MatterPak (colorized point cloud, mesh and textures) and the E57 (a registered point cloud). The line under the space name shows their state:

MatterPak ready, E57 ready, or MatterPak and E57 ready: you can import it now.
Purchase required: an add-on exists but hasn't been unlocked. See the next section.
No MatterPak or E57: this space doesn't support either export and can't be imported.

Import and keep an eye on progress

Click Import and pick MatterPak or E57 from the menu. Each option shows its state, and options a space doesn't offer are greyed out with Not offered for this space. The point cloud streams from Matterport into your order with live progress. When it finishes, the file lands in the order's point cloud slot and you can continue configuring scope and deliverables. Made a mistake? Click Replace on the tile to pick a different space.

Keep the tab open

The transfer runs in your browser. You can keep working in IPX while it runs, but closing the browser tab cancels the import.

Unlock an add-on without leaving IPX

If a space shows Purchase required, you can unlock the MatterPak or E57 in place:

Choose Buy from the Import menu

Click Import, then pick the locked add-on, shown as Buy for its Matterport list price. A confirmation card appears below the space. It shows what the add-on contains and that the purchase charges your Matterport account, not IPX. It also says your plan may price it differently and that the purchase is permanent.

Confirm on the card

Click Buy for the price on the card to confirm. Matterport then generates the files. A MatterPak usually takes 5 to 15 minutes, and IPX watches for it and starts the import automatically the moment it's ready. An E57 can take several hours. You can close the window and come back to import it once it shows E57 ready.

Not enough credits?

If your Matterport account doesn't have enough credits, the purchase fails with a message telling you to add credits in your Matterport dashboard and retry. You can also buy the MatterPak or E57 inside Matterport itself, then come back and click Import. If the menu says buy it in Matterport first, that is the only way to unlock it for now.

Good to know

Size limit. MatterPak point clouds over 5 GB can't be imported yet. For larger scans, order BIMIT with a direct file upload instead.
What's imported. From a MatterPak, IPX keeps only the colorized point cloud, which is exactly what BIMIT models from. An E57 is imported as the file Matterport provides.
Connection expired? If the browser can't reach Matterport, you'll see a Reconnect Matterport button. Reconnecting takes a few seconds and doesn't affect past orders.
More connectors are coming. FARO Sphere XG, NavVis, Cintoo, OpenSpace, and Prevu3D appear in the same grid. Tell IPX which one you want next.